I have decided to devote the next several articles to discussing each of the LifeLine Core Values, beginning first with TRUST.
Trust is essential to our success at LifeLine. It takes a great deal of trust for a parent to place their child in LifeLine. For the youth at LifeLine to gain hope and begin to heal, they must begin to trust the staff and trust the process. It takes trust to refer a friend to LifeLine and hope that they will be served well and get the help that they so desperately need. To make a financial contribution to the mission of LifeLine, you must trust that the funds will not be wasted, but used prudently and appropriately to fulfill the mission of the organization and give hope to families in need.
Trust in any organization is dependent on the level of trust and confidence you have for the leadership of that organization. With that in mind, let me introduce myself to those who don’t know me. I have a beautiful wife, Andrea, and we have 4 beautiful children. I have a Master’s Degree in Business Administration from Brigham Young University and a Psychology Degree from the University of Utah. I have been a part of the management team at LifeLine since the first day we opened for business in 1990. I have had about every job available along the way, spending my first 10 years at LifeLine as a counselor, running groups, and doing activities with the youth. I then got more involved in the business management, doing marketing, public relations, and information systems as the Director of Administration until becoming the Executive Director in 2009.
We recently celebrated 20 years of giving hope to families at LifeLine. As we all do when we hit major milestones in our lives, I reflect back on my years at LifeLine with a great deal of gratitude for the opportunity to be part of something great for more than 20 years. As is the case with all of our employees, this has always been more than just a job to me. LifeLine began as a spiritual program, based on values and principles, not just rules and policies.
LifeLine is often seen and remembered by the extensive list of rules. There are rules for everything from ‘honesty’ and ‘confidentiality’ to ‘no talking behind backs’ and ‘pay attention to the person who is talking.’ It is easy to get caught up in all the rules and forget why we created the rules in the first place. It is important that we teach (through word and example) that the rules and policies reflect principles and values. Honesty is really about Integrity. ‘No talking behind backs’ is about Respect and Safety. ‘Confidentiality’ creates Trust. After youth leave LifeLine, they often leave the ‘rules’ behind but values and principles, when properly taught and internalized, will stay with them and become a part of who they are.
As a leadership team, we have developed the LifeLine Core Values or “Principles of Trust” that we and our employees live by and teach to the youth through word and example; Safety, Service, Spirituality, Respect, Integrity and Trust. As the Executive Director, my commitment is to earn the trust of the families we serve, our alumni, and the community by applying these Core Values in all that we do, to stay true to our non-profit mission of giving hope to families, and continue to provide the best treatment experience for families